Refund Policy

1. Overview

At Upclass, we strive to provide reliable and high-quality video meeting services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our pay-as-you-go service.

2. Prepaid Credits

Upclass Meet operates on a prepaid recharge model. Credits are purchased in advance and deducted based on meeting duration (₹25 per hour).

• Credits are non-transferable between accounts
• Credits do not expire as long as your account remains active
• Unused credits remain available for future use

3. Refund Eligibility

Refunds may be considered in the following circumstances:

3.1 Service Unavailability

If our service experiences significant downtime (exceeding our 99.9% uptime SLA) that prevents you from using purchased credits, you may be eligible for a proportional credit or refund.

3.2 Technical Issues

If a meeting fails to function due to issues on our end (not related to your network or device), the meeting credit may be refunded to your account balance.

3.3 Account Closure

If you wish to close your account and have unused credits, you may request a refund for unused credits under the following conditions:

• Minimum unused balance of ₹1,250 required for refund processing
• Request must be made within 90 days of last recharge
• A processing fee of 10% may be deducted

4. Non-Refundable Situations

Refunds will NOT be issued for:

• Meetings that were successfully created and functioned normally
• Issues caused by participant's network connectivity or device problems
• Meetings where participants did not join
• Violation of our Terms of Service leading to account suspension
• Change of mind or no longer needing the service
• Unused credits in accounts inactive for more than 1 year

5. Refund Process

To request a refund:

1. Contact Support: Email us at support@upclass.ai with subject line "Refund Request"
2. Provide Details: Include your account information, the amount in question, and the reason for the refund request
3. Review Period: We will review your request within 5-7 business days
4. Resolution: If approved, refunds will be processed within 10-15 business days to the original payment method

6. Credit Adjustments

In cases where a full refund is not warranted, we may offer credit adjustments to your account balance as a goodwill gesture. These credits can be used for future meetings.

7. Disputes

If you disagree with our refund decision, you may appeal by:

• Responding to the refund decision email within 14 days
• Providing additional documentation or evidence
• Escalating to our customer success team at escalations@upclass.ai

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to this page. Continued use of the service after changes constitutes acceptance of the modified policy.

9. Contact Information

For refund requests or questions about this policy, please contact:

Support Email: support@upclass.ai
Sales Email: sales@upclass.ai